Refund Policy for Online Shopping

In case of dissatisfaction from our services or products, purchaser have the liberty to request a refund from us. Our Policy for the refund will be as follows:

Purchaser shall be eligible for a refund of purchased product according to the terms of this policy (“Refund Policy”). The Refund Policy shall not supersede or replace DXTECH’s limited warranty or disclaimer of such warranty contained in DXTECH’s End User License Agreement. The Refund Policy is applicable solely within the timelines set-forth herein and subject to the requirements set forth herein.


Before the machine is produced, you can apply for a refund. After the machine starts production, no refund is supported.

Submit a formal request in writing by emailing [email protected] or call +86-13127104616 to confirm the refund.

If paid by credit card/debit card/net banking, refunds will be issued to the original credit card/debit card/net banking provided at the time of purchase, and in case of payment gateway payments refund will be made to the same account.